We have contracted TM Eye, a professional private investigation firm, that will patrol our BID area and work with BID businesses to keep track of, and reduce shoplifting.

Please note that TM Eye will NOT replace reporting any issues to the MET police. They will offer extra support while on patrols to our local businesses! If you have any questions or require additional information about this initiative, please contact Desh. 

For information on how we handle your data on ShopSafe, please read the ShopSafe privacy policy by clicking here.


Why has the BID contracted TM Eye?

This project is to support our local businesses within our BID Boundary area. It’s primarily to assist businesses that are hit with shoplifting. The team are NOT here to replace the MET Police but are here to offer support. They are also able to prosecute recurring shoplifters that meet certain thresholds.

What do they do?

They are an undercover presence appointed to reassure the business community. Our aim is to deter criminal activity by proactive patrols. In the event we are notified of criminality, our first response is to investigate and where evidence is secured, safely detain suspects until police arrive.  

How are they held accountable?

TM Eye staff are licensed professionals who hold the appropriate accreditation to perform the assigned role. Our staff are held accountable by their employer to perform the tasks set out in their assignment instructions.

How are they recruited? 

All staff are recruited to the British standard 7858

What background checks have been carried out?

TM Eye (the company) carry out enhanced checks and obtain DBS Certificates prior to employment. Previous working history references are also obtained.

What is their level of training?

All staff are required to hold a minimum D/S license from the SIA (Security Industry Authority) which includes, physical intervention, conflict management, first aid & counter terrorism awareness training. TM Eye staff also have other specialist training.

What powers do they have? 

They hold the same level of power to perform a citizen’s arrest under common law, providing they have evidence to support any criminal behaviour or activity. The team have the power to detain individuals under citizen’s arrest as covered by section 24A of PACE (Police and Criminal Evidence Act 1984).

Minors and youth

They do not handcuff minors. Where an offence has been committed, the police are notified immediately.

Rough Sleepers

TM Eye do not usually deal with rough sleepers or ASB.