Community Manager | British Land, Ealing Broadway

Job details

Job description

British Land are seeking a driven and experienced individual to fulfil the Community Manager role in Ealing Broadway. The individual will need to self-motivated, experienced in working with community organisations and able to start by April at the latest, but ideally ASAP. We’re seeking to fill this role on a consultant basis or secondment from a community organisation (ideally Ealing based) to be based within the Ealing Broadway team.

To respond, please send the following to Eleanor Wright, Senior Community Executive, by 20th February by email Eleanor.wright@britishland.com

– A short brief response (max 2 pages) outlining your approach to the role, how you meet the requirements and relevant experience you’d be drawing on
– CV
– Proposed fees
– Availability to start

For an informal discussion about the role, please contact Rebecca Burns – Senior Community Affairs Executive by email Rebecca.Burns@britishland.com.

Role Description

Title – Community Manager
Location – Ealing Broadway; expected on site at least 60% of the time pro-rata
Department – Ealing Broadway Management team
Role type – Consultant or Secondment considered
Hours – Part-time – ideally 3 days/week; minimum 2.5 days depending on experience
Reporting to – Estate Director

At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people’s lives, whether they live, work, shop or are part of the wider community. As part of our £14.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments.

We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they’re visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come.

We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you’ve come to the right place!

Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you’ve come to the right place.

The Role

British Land is seeking to enhance Ealing Broadway’s offer and bring new uses including workspace to the area through an active planning programme.

The team is now seeking a highly personable, driven individual to take on an exciting and autonomous role within the Ealing Broadway Team. The Community Manager will be responsible for ensuring that Ealing Broadway Centre is embedded in the local community and delivers tangible social impact, in ways which matter to the local community and reflect the opportunities the centre can offer – both now and in future. To do this, the role will be responsible for executing and evolving a diverse place-based community programme, identifying and progressing partnerships and projects, connecting occupiers and retailers with the wider community and acting as a key face of Ealing in the local area. The role will also provide input and strategic advice into the planning community engagement strategy and consultants and may provide direction and support to planning focused community initiatives.

In doing so, the role will play a key role in growing Ealing Broadway into an industry leading example of PlaceBased social contribution in both asset management and planning

The role will be part of the Centre Management team at Ealing Broadway and will contribute and influence the processes and methods of working within the team and service partners. The successful integration and delivery of the Ealing Broadway brand and ethos to our customers is core to the overall operation.

The role will also have strategic guidance and support from the British Land Community Team, who lead on defining and guiding the business on implementing the 2030 Social Sustainability Strategy.

Key Responsibilities

Execute and develop an impactful, place-based community programme for Ealing Broadway in line with British Land’s Local Charter and supporting site and occupier priorities:

– Manage delivery and evaluation of existing community investment programmes and events
– Establish and implement future strategy, partnerships and projects including community investment
– Build, manage and maintaining local relationships and strategic partnerships
– Establish mechanisms for leveraging and reporting internal team and supply chain contribution
– Integrate into ‘business as usual’
– Establishing community meanwhile uses and coordinating with relevant team members

Coordinate community-facing activities including events, exhibitions and projects. Manage staff volunteering initiatives.

Monitor, review and report on the site community strategy and activity

Promote the use and reputation of Ealing Broadway as an inclusive, diverse, mixed use campus and to showcase the site to work in and visit.

Connect occupiers and retailers with the wider community and local initiatives.

Support local recruitment into roles across Ealing Broadway Shopping Centre. Develop and manage occupier and supply chain community networks and champions.

Be a key face of Ealing Broadway Shopping Centre in the local community:

– Represent the site to key local community stakeholder groups such as local schools, community groups, businesses.
– Be an ambassador and champion for the community internally.

Support design and planning activity in connection with Ealing Broadway; provide direction to consultant teams to deliver exemplar community engagement and leverage social value opportunities throughout the process, including but not limited to

– Inputting into the consultation and engagement strategy and process including leading on specific community focused elements
– Supporting consultant teams in understanding the local community and embedding this into the consultation, planning and design process
– Establishing and implementing an approach to leveraging social value from consultant team (e.g. Via a consultant charter)
– Liaising directly with relevant stakeholders as the face of Ealing Broadway

Develop, maintain and keep internal teams informed of external relationships with key local stakeholders including the Local Authority and key community groups.

Work in close partnership with the onsite Events, Communications and Marketing teams to co-create and implement a communication plan to illustrate key programme messages and achievements using all available media.

Work with the Estate Director and wider British Land Community team to support delivery of British Land’s Sustainability Action Plans and 2030 strategy in Ealing

Governance, reporting, and monitoring of all community activity.

Budget and consultant/programme management

Requirements

Understanding and experience of working with both corporate organisations, communities and the voluntary sector

Ability to build relationships and communicate effectively with diverse and multiple stakeholders

Ability to work strategically and autonomously as well as part of a team

Experience of community engagement & development, partnership development, and project strategy and implementation

Project and event management experience

A familiarity with the borough of Ealing (desirable)

Reporting experience

Expected Behaviours

British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture.

Bring your whole self

Confident, pro-active, hardworking and highly professional individual

Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity.

Listen & Understand

Seeks out, accepts and acts on feedback

Awareness of and ability to maintain confidentiality

Smarter together

Good team player, with positive attitude and eagerness to get involved

Self-starter who uses own initiative

Flexibility – able to deal with different levels of workload, remaining calm under pressure

Build for the future

Willing to learn new skills and tools

Works to a high standard and always strives to improve