Membership Development Manager

Reporting to: Chief Executive

Hours: 4 – 5 days a week (flexible)

Salary: £30,000 (full-time equivalent)

Term: Permanent

Location: Ealing with flexibility around home-working

About Young Ealing Foundation:

The Young Ealing Foundation was established around three years ago by John Lyon’s Charity, who provide core funding to eight separate London-based Young People’s Foundations. The Network also includes the Young Manchester Foundation.

We are working within all government guidelines to ensure we are a Covid-19 secure organisation, which means that we are all currently working from home, and all of our training, forums and support are being delivered online.

Main Purpose of the role:

To develop membership with voluntary groups working with Children and Young People within the borough of Ealing

To develop engagement and communications with the members and improve the range of services offered to members

To provide one-to-one fundraising support to members

To be part of the Senior Management Team and feed into management processes and decisions including line management responsible for management of the monitoring and evaluation framework for Young Ealing Foundation

Main Duties and Responsibilities:

Member development

Consult on and refine the YEF membership offer according to member feedback

Manage fit-for-purpose CRM system to capture membership data (Salesforce)

Research and recruit potential members

Set up initial 1-2-1 membership visits

Manage relationships with strategic partners to ensure YEF membership offer does not replicate existing services

Member support

Conduct regular member visits

Annually review membership offer to ensure it meets members’ needs

Provide content and direction for member newsletters and communications

Arrange robust programme of member events and training

Fundraising and small grants management

Provide one-to-one fundraising support for members to apply for small grants from external sources

Review, co-ordinate grants panel and process for applications to member’s small grants

Ensure impact reports and monitoring are completed for grants streams

Management

Support the implementation and review of the YEF strategy and business plan

Provide line management support as and when required (currently no direct reports) 

Jointly (with the Fundraising Development Manager) implement and manage the YEF Impact Measurement strategy

To demonstrate through personal and professional example a commitment to equality of opportunity for all groups and to challenge discrimination, racism, sexism and other forms of unjust behaviour

Person Specification

Key experience, knowledge and skills:

Experience

Professional experience in a grassroots charity or social enterprise

Knowledge and understanding of youth work principles and practice

Partnership working with voluntary and community groups and public sector organisations

Developing databases and managing CRM systems (Salesforce experience desirable)

Skills

Strong relationship management and great interpersonal skills, with the ability to relate to people at all levels

Highly organised and able to manage a varied workload

Ability to work flexibly across a wide range of tasks

Ability to use initiative and work autonomously

Competent using MS Office products

Knowledge

In depth knowledge of community and voluntary sector services and the challenges they face

Understanding of national and local initiatives in children and young people’s services and how these impact on small voluntary sector groups

Knowledge and understanding of organisational management for charities

Other

Demonstrable commitment to supporting cultural competency

A passion for effecting positive change for Children and Young people

Ability to model a culture of high performance and continuous learning, placing the highest duty to children, young people and families at the centre of decision making at all times

Willingness to pitch in to tasks outside the job description when required and to work outside of core office hours (evenings and weekends) as and when the need arises

If this sounds like your ideal opportunity, we would love to hear from you.

Please apply with your CV and supporting statement highlighting how you meet the requirements of the role via the application method below.